If your chart is blank or not loading, it may be due to a temporary market data issue. Please try the following steps:
- Refresh WebTrader on a computer: Press Ctrl + Shift + R to perform a hard refresh.
- Refresh on mobile: Close and reopen WebTrader in your mobile browser. You can also refresh the page using your browser’s refresh button.
- Check market data: Look at the Market Data icon in the bottom-right corner of the screen to check its status.
- Check your internet connection: Make sure your connection is stable.
- Check your data plan: If your market data access is limited, you may need to upgrade your plan.
Free market data may occasionally experience interruptions due to high demand. If this happens, the issue may be with the data provider rather than your account, and our team works to restore and improve the service.
If the issue continues, please share a screenshot of your chart and we will be happy to investigate and assist you.