How can we help you?

Why is my Consistency Score still low even though I am close to reaching the profit target?

I passed the ToroChallenge®. What are the next steps?

Why does my account show “Active Until (date)” if there is no time limit to complete the challenge?

Buying Power Limit Violation

How do I get faster support?

Am I required to register as a Professional market data user?

I passed the ToroChallenge®. What are the next steps?

How do I request a payout from my funded account?

Are funded traders trading real markets or a simulation?

Scaling Plan

Can I make a deposit to trade in a funded account?

What are the payment options for Funded Account payouts?

How to place your first trade?

When are my trades and KPIs updated on the dashboard?

I registered but did not receive the OTP email. What should I do?

Copy-trade

Token Conversion

Options Trading

Professional vs. Non-Professional Market Data Subscribers

Understand U.S Market Data

How to check Stock Quotes?

How do I login to the Webtrader platform?

The time on my orders shows different but is executed in real-time

When flatting, it says “Insufficient Buying Power or Account Balance” mean?

Copy-trade

Token Conversion

Options Trading

What is Consistency Score?

Is there a timeframe for me to complete the ToroChallenge?

Can my 14-day trial be extended?

traderFi Frequently Asked Questions

traderFi Fair-Play and Tournament Rules

traderFi Age and Eligibility Requirements

How to Create a Branded or White-Label traderFi Tournament

How to Host a traderFi Tournament for Your Group

How traderFi Tournament Rankings and Winners Are Calculated

How to place your first trade?

How to check spreads on symbols

Understanding Chart Time on the Trading Platform

Understanding Price Differences on the Trading Platforms

Market Data Latency

Setting Up OCO Orders (Take Profit & Stop Loss)