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Why is my chart not opening properly, market data slow, or market data freezing?

The FREE $100,000 ToroChallenge® includes a basic complimentary market data feed for evaluation purposes.

Because this is a shared complimentary feed, the market data may occasionally be slow, delayed, unstable, or temporarily freeze, especially during periods of high market activity.

If your chart is not opening properly or market data appears slow or frozen, please try:

  • Refreshing your browser
  • Using Google Chrome or Microsoft Edge
  • Checking your internet connection
  • Closing unnecessary browser tabs or applications
  • Clearing your browser cache
  • Logging out and logging back in

If you prefer a more stable and dedicated real-time market data connection, an optional market data upgrade may be available through the Data Feed icon in the bottom-right corner of WebTrader.

Please note that the complimentary market data included with the FREE ToroChallenge® is provided for evaluation use and is not guaranteed to be continuously available or error-free.

If the issue continues, please contact trader2B Support and include your registered email address, account ID, device type, browser name, and, if possible, a screenshot or short video showing the issue.