The MyMetrics is showing a blank page
Log out on the dashboard and log back in, then try to check MyMetrics. It should already show the report. Please note that at the end of the trading day around 5:00 pm EST, that is when your performance will be updated on MyMetrics. If the issue persists, please contact [email protected].
When I login to WebTrader, it says “You don’t have any Quote Media account, please register your Quote Media account”
This means that you have not registered for real-time market data with Quote Media. Please follow the instructions that are attached with ToroChallenge credentials email, or you can complete it manually through this link and just replace the Toro Account ID with yours (ex. Toro2120900000). If you need any help, please contact us at [email protected].
“Subscription Expired” message while logging in to the mobile app
Please make sure that the user id starts with Toro (ex. Toro2120909701), it is case-sensitive. The first letter should be capitalized.
Subscription Expired or Password Expired while logging in to the mobile app (Android)
Please make sure you are typing case-sensitive conditionals and double-check that the language settings on your phone are US (English).
Was able to log-in previously but can’t log-in now
There are many reasons, but the usual ones are if you have installed any antivirus recently or if it got updated and the platform got blocked. You can try to uninstall the antivirus or disable it for a moment and check if you are able to log in. If not, you can go to the […]
Unable to log-in to the platform
Normally traders don’t have any issues logging in to the platform. In the case that a trader has trouble logging in, it is usually due to the trader’s computer connection with the server. You will need to close the application and restart the computer to re-establish your connection to the servers. If you are still […]
How to Setup Keyboard Trading in Haywood Trader?
Traders can also use the keyboard (hot keys) to make trades, in addition to clicking a trade using a mouse. The following are the steps for setting up keyboard trading: Go to Setting from the main Menu Bar Go to Keyboard Trading Tab in the Settings menu Go create a new hotkey click Create (button […]
Can’t connect to Haywood gateway “
Please keep in mind trading gateways are open during the trading day from 8:30 am to 16:30 EST, any login attempts outside of these trading hours will receive this error message. If you receive this error message during the trading hours, it can be one of the following: Your Firewall or Antivirus programs might be […]
Haywood trader Log
How to find and send the Haywood Trader log file: – Go to the C Drive of your PC– Go and open the User folder– Open folder with your computer name– Open Haywood folder– Open Logs folder– Either sort by Date modified or look to find the log day needed– You can drag and drop […]
